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Cancellation/Refund Policy

Cancellation/Refund Policy

At IGNOU Helper, we are dedicated to supporting education and spreading knowledge, which we believe is more than just a business—it is a noble mission. Our priority is to provide quality products and services at economical rates while ensuring an exceptional customer experience. For assistance, feel free to contact us on WhatsApp: 7973603258.

Refund and Cancellation Policy

You can request a refund for any fees paid, subject to the following terms and conditions:

1. Order Cancellation:

  • Cancellation requests are valid only after confirmed communication from you.
  • Cancellations will only be accepted before the dispatch of courseware or reference materials.
  • Once the order is dispatched, cancellation requests will no longer be considered valid.

2. Non-Refundable Products/Services:

  • Products that are available for immediate online download after payment are non-refundable and non-exchangeable.

3. Shipping Costs:

  • If a cancellation, refund, or return is requested after dispatch, any shipping costs incurred will be borne by the customer.

4. Refund Process:

  • Refunds will be credited to the bank account provided by you during the refund request.
  • Refund processing will begin within 5-7 working days, and the amount will be transferred within 15 days after processing is completed.

Communication for Refunds and Returns

All communications related to cancellations, refunds, or returns must be addressed to:

We are committed to resolving your concerns efficiently and ensuring a smooth experience with IGNOU Helper.