Shipping and Delivery Policy
At IGNOU Helper, we provide both digital and physical products to support your educational needs. Please review our shipping and delivery policy to understand how we process and deliver different types of products.
Digital Products (Assignments, Projects, Synopses, and Guess Papers)
1. Instant Download:
- Once your payment is successfully processed, you will have the option to download digital products (such as assignments, projects, synopses, and guess papers) directly from our website.
2. Email Delivery:
- A confirmation email with a download link for your purchased digital products will be sent to the email address provided during checkout. Please ensure you provide a valid email address.
3. No Hard Copies for Digital Products:
- All digital products are delivered in electronic format only. We do not provide physical copies for assignments, projects, synopses, or guess papers.
Physical Products (Books)
1. Shipping of Hard Copy Books:
- If you purchase physical books, they will be shipped to the address provided at checkout. Delivery times typically range from 5-10 business days, depending on your location.
2. Shipping Costs:
- Shipping charges for physical books will be calculated at checkout based on your location and the selected shipping method.
3. Tracking Information:
- For physical products, a tracking number will be sent to your email once your order is dispatched, allowing you to monitor the progress of your shipment.
Important Notes
1. No Refunds on Digital Products:
- As digital products are delivered electronically, we do not offer refunds once the product has been downloaded or delivered via email.
2. Damaged or Lost Items (Physical Products):
- If a physical product (e.g., books) is damaged or lost during transit, please contact us immediately with your order number, and we will resolve the issue promptly.
Contact Us
If you have any questions or issues with your order, feel free to contact us:
Phone/WhatsApp: +91-7973603258
We are here to assist you with any concerns regarding your order.